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FAQ

Can I cancel my order?

If the delivery of the order is on its way, it cannot be canceled. Further information on order cancellation and returning can be found in the Return & Refund Policy.

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What is your return policy?

Item can be returned if it’s not damaged, if you will provide all documents and items which were provided when you have purchase the item and if the item has initial appearance.

Any kind of earrings on our website are not eligible for a refund.

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How do I get a refund or exchange?

To make a refund or exchange you will have to represent a purchase receipt.

·         The item/s that were bought from stores should be refunded or exchanged in the same store from which they have been bought.

·         As soon as the item/s enter the store they will pass through a special checking process, only then in case of having initial appearance they will be refunded or exchanged.

·         If the refund is confirmed, you will receive money back with the same method as purchased.

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Until what time does the delivery service work?

Orders can be placed at any time of the day, but delivery service is available from 10 a.m to 10 p.m.

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Will my personal details stay safe?

All of your personal details are guaranteed to stay safe with us.

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When will I receive my order?

Orders are delivered within 3 days in Tbilisi and within 5 business days to regions.

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Which payment methods do you accept?

Only Visa and Master card payments are accepted.  

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Which currencies can I shop with?
The primary shopping currency which is used in our stores and website is Georgian Lari.
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Which are watchmaker's working hours?
You can visit the watchmaker every day except Sunday from 10:00 to 20:00.
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Do you have a service center?
Service center is located at: 2 Freedom Square, store Chronograph. 
In order to use guarantee service of our center you will have to represent the item's guarantee certificate.

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